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The Problem With ‘Trusted’ Applications

June 23, 2026

In partnership with

The IT strategy every team needs for 2026

2026 will redefine IT as a strategic driver of global growth. Automation, AI-driven support, unified platforms, and zero-trust security are becoming standard, especially for distributed teams. This toolkit helps IT and HR leaders assess readiness, define goals, and build a scalable, audit-ready IT strategy for the year ahead. Learn what’s changing and how to prepare.

Trusted Software Can Still Be Abused

Applications approved by IT are often assumed safe automatically. Attackers exploit this trust by abusing legitimate platforms and workflows.

SaaS Platforms Hold Massive Amounts of Data

CRM systems, collaboration tools, HR platforms, and cloud storage contain sensitive information that attackers actively target.

Your docs are losing you deals you never knew you lost

Developers evaluate your docs before they evaluate your product. If your documentation is slow, incomplete, or hard to navigate, they move on — and you never see it in your CRM. Mintlify customers see measurable drops in support tickets, faster time-to-first-integration, and higher conversion from trial to paid. Zapier saw a 20% increase in docs traffic after switching. HubSpot cut engineering maintenance time in half. That's what documentation-as-infrastructure actually looks like.

OAuth Abuse Is Increasing

Malicious applications requesting excessive permissions can gain persistent access without stealing passwords directly.

Browser Sessions Extend Trust Automatically

Users stay logged into trusted applications for weeks. If sessions are hijacked, attackers inherit that trust instantly.

Security Teams Often Focus on Infrastructure First

Endpoints and networks receive heavy protection, while SaaS configurations, app permissions, and third-party integrations receive less scrutiny.

Trust Should Apply to Behavior — Not Just the App

Monitor unusual access patterns, review OAuth permissions regularly, restrict unnecessary integrations, and enforce least privilege across SaaS environments.

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