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- “SaaS Sprawl: Shadow Apps in the Enterprise”
“SaaS Sprawl: Shadow Apps in the Enterprise”
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Departments Buy SaaS Without Security Involvement
Marketing, HR, and Finance often adopt tools on their own. No risk review, no data flow map, no access controls. IT finds out after the fact — or during an incident.
Each App Adds a New Attack Surface
Every SaaS account is a new login, new storage location, and new data exposure. Most have poor defaults — open permissions, weak auth, limited logging.
Offboarding Rarely Includes SaaS Cleanup
When employees leave, no one revokes their access to lesser-known tools. Orphaned accounts persist — sometimes with admin rights. These forgotten logins become long-term liabilities.
The New Enterprise Approach to Voice AI Deployment
A practical, repeatable lifecycle for designing, testing, and scaling Voice AI. Learn how BELL helps teams deploy faster, improve call outcomes, and maintain reliability across complex operations.
OAuth Integrations Spread Risk Laterally
Users grant apps access to Google Workspace, Microsoft 365, or Slack. These tokens live beyond the user’s session and often bypass MFA. A single bad app can access thousands of messages or files.
Data Gets Replicated in Unsanctioned Spaces
Dashboards exported to Notion, reports saved to personal Dropbox, data shared via Zapier. Shadow SaaS fragments visibility — and security policies don’t apply there.
Consolidation is Rare — Sprawl is Default
With hundreds of tools used per company, consolidation seems impossible. Yet every new app expands the blast radius. Sprawl is a governance problem — not just a tech one.
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