- Cyber Safety
- Posts
- Insider Threats: The Risk Within
Insider Threats: The Risk Within
In partnership with
The AI your stack deployed is losing customers.
You shipped it. It works. Tickets are resolving. So why are customers leaving?
Gladly's 2026 Customer Expectations Report uncovered a gap that most CIOs don't see until it's too late: 88% of customers get their issues resolved through AI — but only 22% prefer that company afterward. Resolution without loyalty is just churn on a delay.
The difference isn't the model. It's the architecture. How AI is integrated into the customer journey, what it hands off and when, and whether the system is designed to build relationships or just close tickets.
Download the report to see what consumers actually expect from AI-powered service — and what the data says about the platforms getting it right.
If you're responsible for the infrastructure, you're responsible for the outcome.
Not All Threats Come From Outside
Employees, contractors, and partners already have legitimate access. When misuse happens — intentional or accidental — the impact is immediate.
Malicious Insiders Are Rare — Negligent Ones Aren’t
Most insider incidents stem from carelessness: sharing credentials, misplacing devices, or uploading data to personal accounts. Intent isn’t required for damage.
Privileged Users Multiply the Risk
Admins, finance leads, HR managers — high-access roles can exfiltrate sensitive data without triggering typical alarms. Monitoring must reflect access level.
Protect online privacy from the very first click
Your digital footprint begins long before you understand what it means. “Free” Big Tech inboxes like Gmail scan your emails to fuel advertising, personalize content, and build data profiles. Proton Mail offers truly “free” email. Free from data profiling. Free from tracking. Free from ads. And free to use.
Departing Employees Are a Critical Moment
Notice periods create emotional and operational risk. Access reviews and rapid offboarding processes must be airtight.
Behavioral Changes Are Early Indicators
Unusual download volumes, odd login hours, or sudden interest in unrelated data sets can signal insider activity. Contextual monitoring is key.
Balance Trust With Verification
Build a culture of trust — but verify through logging, least privilege, and access reviews. Insider risk isn’t about suspicion; it’s about resilience.
Most coverage tells you what happened. Fintech Takes is the free newsletter that tells you why it matters. Each week, I break down the trends, deals, and regulatory shifts shaping the industry — minus the spin. Clear analysis, smart context, and a little humor so you actually enjoy reading it. Subscribe free.